Client Advisor
Join Gucci in London as a Client Advisor. This role involves providing exceptional customer service and creating personalized experiences for clients. Part of the Kering Group, Gucci offers a dynamic work environment in the luxury fashion industry.
Overview
Gucci, a hallmark of influential, innovative, and progressive fashion, is redefining luxury for the modern era. As a part of the esteemed Kering Group, Gucci stands at the forefront of the luxury fashion industry, celebrated for its eclectic, contemporary, and romantic designs. Renowned for unparalleled Italian craftsmanship, Gucci products epitomize quality and meticulous attention to detail. The Kering Group, a global leader in apparel and accessories, boasts a portfolio of powerful luxury, sport, and lifestyle brands.
Role & Responsibilities
- Achieve individual sales and service KPIs by leveraging data and systems to enhance performance and identify sales opportunities.
- Utilize cross-selling and upselling techniques to maximize sales potential.
- Create an engaging and emotional client experience, providing best-in-class service in accordance with hospitality guidelines.
- Proactively engage with clients to establish strong relationships, ensuring they feel valued upon entering the store.
- Combine styling expertise with product knowledge to offer personalized client solutions.
- Develop and expand a local and international client base, focusing on recruiting and nurturing top clients.
Skills
Experience
Previous experience in luxury retail or a similar client-facing role is preferred.
Benefits
Competitive benefits package including opportunities for professional development within the Kering Group.
Culture
Gucci fosters a culture of creativity and innovation, encouraging employees to push the boundaries of fashion. As part of the Kering Group, employees benefit from a collaborative environment that values sustainability and diversity, promoting a global perspective in luxury fashion.