Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a dynamic and inclusive work environment, encouraging creativity and innovation among its employees. The brand is committed to excellence and sustainability, offering its team members opportunities for growth and development within a supportive and collaborative atmosphere.

Role & Responsibilities

• Achieve or exceed individual and store sales targets consistently.
• Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
• Drive individual KPI goals by ensuring high-quality customer service and sales.
• Capture and utilize meaningful customer data for relationship building and client development.
• Maintain an organized client book and provide regular follow-up on sales and client inquiries.
• Discuss fashion trends and luxury market developments with clients, showcasing passion for the industry.
• Collaborate with colleagues to ensure a consistent and exceptional customer experience.
• Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
• Contribute to the visual display of products in line with Gucci standards.
• Maintain a neat and organized stockroom.
• Adhere to Gucci's image standards and company policies.

Qualifications

• Bachelor’s Degree preferred.
• 3+ years of experience in luxury fashion sales or a similar customer service role.
• Proven ability to achieve and exceed sales targets and build lasting relationships.
• Excellent communication skills, both oral and written.
• Strong organizational and follow-up skills.
• Attention to detail and accuracy.
• Team-oriented with a collaborative mindset.
• Ability to work in a fast-paced environment.
• Flexibility to adapt to different customer needs.
• Availability to work flexible hours, including evenings, weekends, and holidays.

Skills

Experience

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Education

Bachelor’s Degree preferred.

Benefits

Gucci offers a comprehensive benefits package that includes opportunities for professional growth, a dynamic work environment, and a commitment to inclusivity and accessibility.

Culture

Gucci fosters a culture of inclusivity, creativity, and innovation. The company values diversity and encourages employees to express their unique talents. Gucci is committed to providing a supportive environment where team members can thrive and contribute to the brand's legacy of excellence.