Client Advisor

Overview

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and timeless designs, Gucci offers a dynamic work environment that fosters creativity and excellence. As an employer, Gucci is committed to nurturing talent and providing opportunities for professional growth within a culture that values diversity and inclusivity.

Role & Responsibilities

• Achieve or exceed monthly and seasonal individual and store sales targets to drive business growth.
• Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
• Drive individual KPI goals by ensuring superior customer service and sales quality.
• Capture and manage meaningful customer data using CRM tools to build relationships and personalize future client interactions.
• Maintain an organized client book, regularly contacting clients and following up on sales or requests.
• Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion and luxury products.
• Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
• Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
• Uphold Gucci's visual display standards for all products.
• Maintain a neat and organized stock room.
• Adhere to Gucci's image standards and guidelines.
• Follow all company policies and procedures.

Qualifications

• Bachelor’s Degree preferred.
• 3+ years of luxury fashion sales experience or in a similar customer service role.
• Proven ability to drive individual and store results and build lasting customer and colleague relationships.
• Excellent communication skills, both oral and written.
• Strong organizational and follow-up skills.
• Attention to detail and accuracy.
• Team-oriented with a collaborative approach.
• Ability to work in a fast-paced and dynamic environment.
• High flexibility and adaptability to different customer needs.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Skills

Experience

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Education

Bachelor's Degree preferred.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusivity.

Culture

Gucci fosters a culture of inclusivity and accessibility, creating a community of passionate individuals united by a shared vision of innovation and excellence in the fashion industry. The company encourages creativity, collaboration, and continuous learning, providing a supportive environment for personal and professional growth.