Client Advisor
Gucci is seeking a Client Advisor in Las Vegas to deliver exceptional service and drive sales. Join a dynamic team in the luxury fashion industry.
Overview
Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity and innovation, encouraging employees to express their individuality while working collaboratively. The brand values diversity and inclusivity, ensuring a supportive environment where every team member can thrive.
Role & Responsibilities
- Achieve or surpass monthly and seasonal individual and store sales targets, contributing to business growth.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
- Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
- Capture and utilize meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
- Maintain an organized client book, regularly contacting clients and providing follow-up on sales and requests.
- Discuss and advise clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
- Collaborate with colleagues to ensure a consistent and exceptional client experience, fostering a positive working environment.
- Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
- Contribute to the visual display of products in line with Gucci's visual standards.
- Maintain a neat and organized stock room and understock.
- Adhere to Gucci's image standards and guidelines.
- Comply with all company policies and procedures.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven ability to achieve and exceed individual and store results and build lasting relationships with customers and colleagues.
Skills
Experience
3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development within the Kering Group.
Culture
Gucci fosters a dynamic and inclusive workplace culture where creativity and innovation are encouraged. The brand promotes a client-centric approach and values collaboration, ensuring that every employee feels empowered to contribute to the brand's success. Gucci is committed to diversity and inclusivity, providing a supportive environment for all team members.