Client Advisor
Gucci seeks a Client Advisor in Kuala Lumpur to deliver exceptional client service, meet sales targets and support store operations.
Overview
Gucci is an iconic Italian luxury house renowned for its leather goods, ready-to-wear, and accessories. As part of the Kering group, the brand combines artisanal craftsmanship with contemporary creativity and sustains a global retail network that prizes client service, product excellence and brand storytelling.
Role & Responsibilities
- Acquire, maintain and grow a loyal clientele through proactive engagement and regular personalised communication.
- Act as a brand ambassador by conveying Gucci’s vision and nurturing customer loyalty.
- Consistently pursue and achieve monthly sales objectives and individual targets.
- Manage client enquiries and after‑sales requests proactively and independently, ensuring high retention and satisfaction.
- Provide exceptional service standards: anticipate client needs, make tailored recommendations and present alternatives.
- Continuously develop product knowledge across best sellers, new arrivals and full category assortments.
- Collaborate with the Visual Merchandising team to ensure in‑store displays reflect global visual guidelines.
- Undertake store operations including cashiering, daily closing settlements and adherence to in‑store SOPs.
- Support inventory control: receiving and packing stock, executing category scans, cycle counts and replenishment of merchandise.
Qualifications
- Minimum 2–3 years’ experience in retail or service, preferably with proven performance in luxury fashion.
- Demonstrable customer‑service orientation with a strong sales drive and target focus.
- Independent decision‑maker with sound judgement and accountability.
- Inquisitive, confident communicator able to engage high‑value clients and build long‑term relationships.
- Genuine ambition to grow a career within the luxury fashion industry.
Skills
Experience
Minimum 2–3 years of hands‑on retail or customer‑service experience, preferably within luxury fashion, with a demonstrable track record of meeting sales targets and delivering premium client service.
Education
Secondary education (high school diploma) required; vocational or post‑secondary qualification in retail, fashion or a related discipline preferred.
Culture
The workplace emphasizes refined client service, creative collaboration and meticulous attention to product and presentation. Teams operate in a fast‑paced, client‑centric retail environment that values craftsmanship, professionalism and developmental growth within a global luxury group.