Client Advisor

Overview

Gucci, a hallmark of luxury and innovation, is renowned for its modern approach to fashion under the creative direction of Alessandro Michele. As part of the prestigious Kering Group, Gucci stands as a leader in the luxury fashion industry, offering products that epitomize Italian craftsmanship, quality, and attention to detail. The brand is committed to redefining luxury for the 21st century and is esteemed for its eclectic, contemporary, and romantic designs.

Role & Responsibilities

• Consistently achieve or exceed individual and store sales goals to enhance business development.
• Provide exceptional customer service by exceeding expectations and demonstrating extensive knowledge of products and Gucci's heritage.
• Drive and exceed individual KPI goals through superior customer service and sales quality.
• Capture and utilize meaningful customer data to build relationships and personalize future client interactions.
• Maintain an organized client book and provide regular follow-up on sales and client requests.
• Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion and luxury products.
• Collaborate with colleagues to ensure a consistent, exceptional customer experience and contribute to a positive work environment.
• Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
• Uphold visual display standards in accordance with Gucci's guidelines.
• Contribute to daily store operations by maintaining organized stock rooms.
• Adhere to Gucci's image standards and company policies.

Qualifications

• 1-2 years of luxury fashion sales experience, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results.
• Demonstrated ability to build lasting relationships with customers and colleagues.
• Excellent communication skills, both oral and written, with the ability to multitask.
• Strong organizational and follow-up skills.
• Attention to detail and accuracy.
• Team-focused with a collaborative mindset.
• Ability to work in a dynamic and fast-paced environment.
• High flexibility and adaptability to different customer needs.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.

Skills

Experience

1-2 years of experience in luxury fashion sales or a similar customer service role.

Benefits

Competitive benefits package including opportunities for professional growth within the Kering Group.

Culture

Gucci fosters an innovative and inclusive culture that values creativity, collaboration, and a passion for fashion. As part of the Kering Group, Gucci employees are encouraged to contribute to a dynamic environment that supports personal and professional development.