Client Advisor

Overview

Gucci is a leading Italian luxury fashion house renowned for leather goods, ready-to-wear, accessories and a distinctive design heritage. As a pillar of the luxury sector, the brand operates globally and is part of the Kering group, offering a workplace that blends artisanal craft, high-fashion creativity and rigorous retail standards.

Role & Responsibilities

• Deliver the full Gucci selling ceremony from welcome to close, consistently achieving store and individual sales targets.
• Provide authoritative product knowledge and brand storytelling to create memorable, high-value client experiences and strengthen brand loyalty.
• Execute proactive clienteling: identify customer needs, maintain CRM records, and propose targeted cross-sell and up-sell opportunities to expand wallet share.
• Build and nurture long-term client relationships by aligning style advice with customer preferences and current fashion trends.
• Maintain visual merchandising and product presentation in accordance with Gucci visual guidelines to uphold brand image.
• Manage stock on the sales floor and in the backroom to company standards and assist with inventory accuracy and replenishment.
• Adhere to company policies for grooming, conduct and store procedures while contributing positively to store team dynamics.
• Communicate customer feedback and market intelligence to store management to support commercial and service initiatives.

Qualifications

• Customer-centric approach with flexibility to engage diverse clientele and adapt service to different cultural expectations.
• Excellent verbal communication and interpersonal skills; ability to present luxury product narratives persuasively.
• High ethical standards, reliability and responsibility in handling customers and company assets.
• Strong team orientation with demonstrated ability to collaborate in a fast-paced, target-driven retail environment.
• Capacity to perform effectively in a dynamic, high-pressure setting common to luxury retail.
• Previous experience in luxury, fashion, retail or high-end service roles is strongly preferred.
• Proficiency in a foreign language is an advantage.

Experience

Previous retail experience in luxury, fashion or high-end service environments is preferred. Practical experience in clienteling, CRM use and achieving sales targets will be advantageous.

Education

High school diploma or equivalent; tertiary education in fashion, business, retail management or a related discipline is a plus.

Culture

The workplace emphasizes impeccable client service, deep product knowledge and rigorous presentation standards rooted in Gucci's heritage. Teams operate in a high-energy, collaborative retail environment where brand advocacy, attention to detail and professional grooming are highly valued.