Client Advisor

Overview

Gucci is a leading Italian luxury house known for its craftsmanship, leather goods, ready-to-wear and accessories. As part of the Kering group, the brand operates a global retail network and seeks employees who combine refined product knowledge, high standards of client service and a passion for fashion innovation.

Role & Responsibilities

• Deliver a personalized, best-in-class client experience in-store and remotely, building long-term relationships and driving client loyalty.
• Proactively recruit new clients and develop existing client relationships through tailored outreach, storytelling and clienteling techniques.
• Achieve individual and store sales targets by identifying opportunities, using cross-sell and upsell strategies, and promoting virtual appointments and distance sales.
• Use product expertise to provide honest styling advice, match merchandise to client needs and create elevated shopping rituals.
• Capture and maintain accurate client data and transaction records via POS and in-store systems to personalize future interactions.
• Support daily store operations including stock maintenance, inventories, visual merchandising and adherence to loss-prevention policies.
• Maintain presentation and grooming standards consistent with brand guidelines and contribute to a collaborative team environment.

Qualifications

• Minimum 2+ years of luxury fashion or high-end retail sales experience with a demonstrable record of exceeding targets.
• Proven ability to cultivate and retain client relationships and to drive repeat business.
• High degree of professionalism, integrity and ethical conduct; ability to inspire trust among clients and colleagues.
• Flexibility to work a retail schedule including evenings, weekends and holidays.
• Strong communication skills and the capacity to adapt approach to diverse client profiles and complex situations.
• Legal authorization to work in the United States.

Skills

Experience

At least 2 years of experience in luxury fashion or high-end retail sales with a proven track record of meeting or exceeding individual and store KPIs; experience with remote selling and virtual appointments is advantageous.

Education

High school diploma or equivalent; additional retail or fashion-related coursework preferred.

Culture

The workplace emphasizes craftsmanship, creativity and a client-centric approach typical of heritage luxury houses. Employees are expected to uphold high standards of presentation and service within a collaborative, globally minded retail environment under the Kering umbrella.