Client Advisor
Join Gucci in Houston as a Client Advisor, delivering exceptional service and luxury experiences. Be part of a dynamic team in the fashion capital.
Overview
Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to fashion and luxury. As an employer, Gucci offers a dynamic and inclusive work environment where creativity and passion are highly valued. The brand is committed to fostering a culture of excellence and providing opportunities for professional growth within the luxury fashion industry.
Role & Responsibilities
- Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products and heritage.
- Drive individual KPI goals by ensuring superior customer service and sales quality.
- Capture and manage customer data using company CRM tools to build relationships and personalize client development opportunities.
- Maintain an organized client book and ensure regular client follow-up.
- Provide fashion trend advice and insights into the luxury market to clients.
- Collaborate with colleagues to ensure a consistent and exceptional client experience.
- Uphold security standards to ensure the safety of clients, colleagues, and merchandise.
- Maintain visual display standards in accordance with Gucci guidelines.
- Organize and maintain stock room and understock areas.
- Adhere to Gucci image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven track record of exceeding sales targets and building lasting client relationships.
- Excellent oral and written communication skills.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with a collaborative approach.
- Ability to thrive in a fast-paced and dynamic environment.
- Flexibility to work evenings, weekends, and holidays as needed.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a related customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.
Culture
Gucci fosters a culture of inclusivity, creativity, and innovation. The workplace is characterized by a collaborative spirit, where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence. The company values diversity and is committed to providing a supportive environment for all employees.