Client Advisor
Join Gucci in Houston as a Client Advisor, providing exceptional service and embodying the brand's luxury ethos. Apply now to be part of a dynamic team in the fashion industry.
Overview
Gucci, a distinguished name in the luxury fashion industry, operates under the prestigious Kering Group, known for its commitment to excellence and innovation. As an employer, Gucci offers a dynamic and inclusive environment where creativity and passion are celebrated. Employees are encouraged to embody the brand's rich heritage while contributing to its modern evolution.
Role & Responsibilities
- Achieve or exceed individual and store sales targets, enhancing business development.
- Deliver exceptional customer service, exceeding client expectations with comprehensive product knowledge and adherence to Gucci's selling ceremony.
- Drive individual KPI goals by ensuring superior customer service and sales quality.
- Capture and utilize customer data for relationship building and personalized client development.
- Maintain an organized client book, ensuring regular client contact and follow-up.
- Advise clients on fashion trends and luxury market developments, demonstrating passion for fashion.
- Collaborate with colleagues to ensure a consistent and exceptional client experience.
- Maintain store security standards to ensure the safety of customers, colleagues, and merchandise.
- Uphold Gucci's visual display standards for all products.
- Keep stock room organized and adhere to Gucci's image standards.
- Follow all company policies and procedures.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or customer service experience.
- Proven ability to exceed sales targets and build lasting client relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative spirit.
- Ability to thrive in a fast-paced environment.
- Flexibility to adapt to diverse customer needs.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the Kering Group.
Culture
Gucci fosters a culture of inclusivity and innovation, encouraging employees to express their individuality while working collaboratively towards shared goals. The brand values creativity, passion, and a commitment to excellence, creating an environment where employees can thrive and contribute to Gucci's legacy.