Client Advisor
Join Gucci in Houston as a Client Advisor, delivering exceptional service and luxury experiences. Ideal candidates will have 3+ years in luxury sales and a passion for fashion.
Overview
Gucci, a distinguished brand under the Kering conglomerate, is renowned for its innovative and luxurious fashion offerings. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace that encourages creativity and excellence. The brand is dedicated to delivering exceptional service and maintaining its esteemed reputation in the luxury fashion industry.
Role & Responsibilities
- Consistently achieve or exceed individual and store sales goals to drive business growth.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
- Drive individual KPI goals by ensuring superior customer service and sales quality.
- Capture and utilize meaningful customer data using CRM tools to build and personalize client relationships.
- Maintain an organized client book, regularly contacting clients and following up on sales or requests.
- Discuss fashion trends and luxury market developments with clients, showcasing passion for the industry.
- Collaborate effectively with colleagues to ensure a consistent and exceptional customer experience.
- Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products in line with Gucci's visual standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or similar customer service experience.
- Proven ability to exceed sales targets and build lasting relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative spirit.
- Ability to thrive in a fast-paced environment.
- Flexibility to adapt to different customer needs.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. The brand values creativity, diversity, and the empowerment of its employees, promoting a community united by a passion for breaking new ground in the fashion industry.