Client Advisor
Join Gucci in Ho Chi Minh, Vietnam as a Client Advisor. Engage with clients, achieve sales targets, and embody the brand's vision in a dynamic luxury retail environment.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment that fosters creativity and growth. As an employer, Gucci is committed to nurturing talent and providing opportunities for professional development within the luxury retail sector.
Role & Responsibilities
- Maintain and expand the clientele base through active engagement and superior client service.
- Act as a Brand Ambassador by embodying the brand vision to foster consumer brand loyalty.
- Achieve monthly sales objectives proactively.
- Independently manage client inquiries and requests, including after-sales services.
- Provide exceptional service standards, suggestions, and alternatives, while anticipating future client needs.
- Continuously learn about best sellers, new arrivals, product knowledge, and all category information.
- Collaborate with team members to prioritize client needs.
- Work with the Visual Merchandising team to ensure alignment with global visual guidelines.
- Adhere to all in-store Standard Operating Procedures (SOPs).
- Assist with cashiering and daily closing settlement.
- Receive and pack stock in assigned categories.
- Conduct inventory scans and assist with stock maintenance and cycle counts.
- Replenish display merchandise as needed.
- Perform other duties as assigned by the Store Manager.
Skills
Experience
Previous experience in luxury retail sales or client services is preferred.
Benefits
Gucci offers a comprehensive benefits package including health and wellness programs, employee discounts, and opportunities for career advancement within the Kering Group.
Culture
Gucci fosters a vibrant and inclusive workplace culture that values creativity, innovation, and collaboration. Employees are encouraged to express their individuality while working towards common goals, reflecting the brand's commitment to diversity and excellence.