Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to fostering talent and providing a dynamic and inclusive workplace. The brand is dedicated to innovation, sustainability, and the highest standards of excellence, offering employees the opportunity to be part of a legacy of luxury and craftsmanship.

Role & Responsibilities

• Engage proactively with clients to establish strong relationships, ensuring they feel valued and comfortable from the initial point of contact.
• Deliver a personalized, client-centric experience to foster strong and lasting relationships, driving repeat business and enhancing brand loyalty.
• Build rapport with clients by understanding their needs, desires, and aspirations, and exceed their expectations through exceptional service.
• Develop and expand the client base by recruiting new clients and nurturing existing ones.
• Utilize in-store technology to ensure a seamless and relevant client experience.
• Collect meaningful client information to customize services and enhance client satisfaction.
• Provide clients with insights on local lifestyle trends to add value to their experience.
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
• Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
• Employ effective selling techniques to drive sales and maintain a client-centric attitude.
• Promote virtual appointments and distance sales to create additional selling opportunities.
• Maintain a unified client perspective across all transactions to ensure a positive client experience.
• Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
• Participate actively in store operations, including stock maintenance and inventory management.
• Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
• Contribute to maintaining the visual display of products according to Gucci standards.
• Ensure optimal product levels on the sales floor in line with corporate policies.
• Manage general store administration and functionality.

Qualifications

• Must be able to communicate effectively in Vietnamese.
• Must be legally eligible to work in Vietnam.
• 2+ years of luxury fashion sales experience with an excellent track record.
• Proven ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Skills

Experience

A minimum of 2 years of experience in luxury fashion sales or a similar customer service role is required.

Benefits

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the Kering Group.

Culture

Gucci fosters a culture of innovation and inclusivity, encouraging employees to express their creativity while upholding the brand's legacy of luxury and craftsmanship. The workplace is dynamic and collaborative, with a focus on sustainability and excellence.