Client Advisor
Join Gucci in Ho Chi Minh as a Client Advisor. This role involves client engagement, sales, and visual merchandising in a luxury retail environment.
Overview
Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an environment that encourages creativity, innovation, and excellence. The brand offers a dynamic workplace where employees are empowered to contribute to the brand's legacy of luxury and sophistication.
Role & Responsibilities
- Maintain and expand the clientele base through active engagement and exceptional client service.
- Act as a Brand Ambassador, embodying the brand vision to foster consumer loyalty.
- Achieve monthly sales objectives proactively.
- Independently manage client inquiries and requests, including after-sales services.
- Provide exceptional service standards, offering suggestions and alternatives while anticipating future needs.
- Engage in proactive learning to understand best sellers, new arrivals, and product knowledge across all categories.
- Collaborate with team members to prioritize client needs.
- Work with the Visual Merchandising team to ensure alignment with global visual guidelines.
- Adhere to all in-store standard operating procedures.
- Assist with cashiering and daily closing settlements.
- Receive and pack stock in assigned categories.
- Conduct inventory category scans and assist with stock maintenance and cycle counts.
- Replenish display merchandise as needed.
Qualifications
- Proven experience in a luxury retail environment.
- Strong understanding of client service and sales processes.
- Ability to work independently and as part of a team.
Skills
Experience
Experience in luxury retail sales and client service is required.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.
Culture
Gucci fosters a culture of creativity, innovation, and excellence, encouraging employees to contribute to the brand's legacy. The workplace is dynamic and collaborative, with a strong emphasis on teamwork and client satisfaction.