Client Advisor

Overview

Gucci is an iconic Italian luxury house renowned for leather goods, ready-to-wear and accessories. As part of the Kering group, the brand blends heritage craftsmanship with contemporary creativity and a global retail footprint, attracting candidates who value meticulous client service and a high-fashion environment.

Role & Responsibilities

• Deliver personalised, high-touch client service throughout the customer journey, from first contact to after-sales follow-up.
• Present and style the collection according to Gucci visual and brand standards, ensuring impeccable product presentation.
• Achieve individual and store sales targets through proactive selling, clienteling and conversion of footfall into sales.
• Maintain up-to-date product knowledge and communicate product features, materials and craftsmanship to clients.
• Manage point-of-sale transactions, returns and client records with accuracy and discretion.
• Contribute to store operations including stock replenishment, visual merchandising and maintaining luxury retail standards.
• Uphold brand values and represent Gucci professionally at all times, fostering long-term client relationships.

Qualifications

• Professional appearance and strong interpersonal skills suited to a luxury retail environment.
• Commercial mindset with a demonstrable focus on meeting and exceeding sales targets.
• Excellent verbal communication and active listening skills.
• Ability to work a flexible schedule, including weekends and public holidays.
• High degree of discretion and respect for client confidentiality.

Skills

Experience

Previous retail sales experience, ideally in a premium or luxury fashion brand, is preferred. Experience in client relationship management and achieving sales KPIs will be advantageous.

Education

Secondary education (high school diploma) or equivalent; further retail or service-related training is a plus.

Culture

Gucci fosters a culture that values creativity, refinement and rigorous attention to craftsmanship. The brand places strong emphasis on personalised client service and collaborative retail teams, offering a fast-paced environment where commercial discipline and aesthetic excellence intersect.