Client Advisor
Join Gucci in Glendale as a Client Advisor, providing exceptional service and embodying the brand's luxury ethos. Competitive salary and benefits in California.
Overview
Gucci, a prestigious name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic and inclusive work environment that fosters creativity and professional growth.
Role & Responsibilities
- Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge and brand heritage.
- Drive individual KPI goals by ensuring superior customer service and sales quality.
- Capture and manage customer data using CRM tools to build relationships and personalize client interactions.
- Maintain an organized client book, regularly contacting clients and following up on sales and requests.
- Provide fashion and luxury market insights to clients, showcasing passion for the industry.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience.
- Uphold security standards to ensure the safety of customers, staff, and merchandise.
- Ensure visual displays meet Gucci's standards.
- Maintain organized stock and understock areas.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or in a similar customer service role.
- Proven track record of exceeding sales targets and building lasting client relationships.
- Excellent verbal and written communication skills.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with effective collaboration skills.
- Adaptability in a fast-paced environment.
- Flexibility to work varied schedules, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Comprehensive benefits package including medical, dental, vision, paid time off, and 401K.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging a community united by a passion for innovation and excellence in the fashion industry. The workplace is dynamic, promoting creativity and collaboration among its diverse workforce.