Client Advisor

Location FrankfurtHesseGermany
Type Full-Time
Seniority Mid-Level
Posted Nov 3, 2025
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Join Gucci in Frankfurt as a Client Advisor, delivering exceptional service and embodying the brand's luxury values. Be part of the Kering Group's prestigious portfolio.

Overview

Gucci, a hallmark of luxury fashion, is renowned for its innovative and progressive approach to style, continually redefining luxury under the creative direction of Alessandro Michele. As a part of the esteemed Kering Group, Gucci benefits from a robust portfolio of luxury and lifestyle brands, reinforcing its status as one of the most desirable fashion houses globally. The brand is celebrated for its eclectic, contemporary, and romantic designs, epitomizing Italian craftsmanship with unparalleled quality and meticulous attention to detail.

Role & Responsibilities

  • Achieve or exceed monthly and seasonal sales goals, enhancing business development.
  • Deliver exceptional customer service by exceeding expectations and demonstrating comprehensive product knowledge and brand heritage.
  • Drive and surpass individual KPI goals through superior customer service and sales quality.
  • Capture and utilize customer data to build relationships and personalize client development opportunities.
  • Maintain an organized client book, ensuring regular client contact and follow-up on sales or requests.
  • Advise clients on fashion trends and luxury market developments, showcasing passion for fashion and luxury products.
  • Collaborate with colleagues to ensure a consistent exceptional experience and contribute to a positive work environment.
  • Maintain store security standards to ensure the safety of customers, colleagues, and merchandise.
  • Uphold visual display standards in accordance with Gucci's guidelines.
  • Contribute to store operations by maintaining organized stock and understock areas.
  • Adhere to Gucci's image standards and company policies.

Qualifications

  • 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
  • Proven ability to drive and exceed individual and store results.
  • Demonstrated ability to build lasting relationships with customers and colleagues.

Skills

Excellent communication skills, both oral and written. Strong organizational and follow-up skills. Attention to detail and accuracy. Team-focused with effective collaboration skills. Adaptability to a fast-paced and dynamic environment. Flexibility to work varied schedules, including evenings, weekends, and holidays.

Experience

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Benefits

Gucci offers a dynamic and inclusive work environment with opportunities for professional growth and development within the luxury fashion industry.

Culture

Gucci fosters a culture of innovation, creativity, and collaboration. The brand encourages a dynamic and inclusive work environment where employees are empowered to contribute to the brand's legacy of excellence in luxury fashion.