Client Advisor
Join Gucci in Edina, USA, as a Client Advisor, where luxury fashion meets exceptional service. Be part of a dynamic team under the Kering umbrella, contributing to Gucci's legacy.
Overview
Gucci, a prestigious brand under the Kering conglomerate, is renowned for its dedication to luxury and innovation. As an employer, Gucci offers a dynamic environment where creativity and excellence are at the forefront, providing employees with opportunities to contribute to the brand's storied legacy while fostering personal growth and development.
Role & Responsibilities
- Achieve or exceed individual and store sales targets on a monthly and seasonal basis.
- Deliver exceptional customer service by understanding and exceeding client expectations.
- Drive individual KPI goals through superior customer service and sales quality.
- Capture and utilize meaningful customer data for relationship building and personalized client development.
- Maintain an organized and updated client book, ensuring regular client contact and follow-up.
- Discuss fashion trends and luxury market developments with clients, showcasing passion for the industry.
- Collaborate effectively with team members to ensure a consistent and exceptional customer experience.
- Uphold security standards to protect customers, colleagues, and merchandise.
- Ensure visual display standards are met in accordance with Gucci guidelines.
- Maintain organized stock and understock areas.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven track record of achieving individual and store sales results.
- Excellent oral and written communication skills.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with a collaborative mindset.
- Ability to thrive in a fast-paced environment.
- Flexibility to adapt to diverse customer needs.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a related customer service setting is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. The company fosters an environment of continuous learning and personal development.
Culture
Gucci is committed to fostering a culture of inclusivity, creativity, and excellence. The workplace is characterized by a collaborative spirit where employees are encouraged to innovate and contribute to the brand's legacy. Gucci values diversity and empowers its team members to express their unique talents and perspectives.