Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci offers a dynamic and inclusive work environment that fosters creativity and innovation. The brand is renowned for its commitment to quality, craftsmanship, and cutting-edge design, making it a desirable workplace for those passionate about fashion and luxury.

Role & Responsibilities

• Engage proactively and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact.
• Deliver a personalized, client-centric experience to foster brand loyalty and drive repeat business.
• Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
• Develop the client base by recruiting new clients and nurturing existing ones.
• Leverage in-store technology to enhance the client experience.
• Collect and utilize meaningful client information to tailor services.
• Provide insights on local lifestyle trends to add value to the client experience.
• Drive sales results through effective monitoring of KPIs and maximizing selling opportunities.
• Offer exceptional client experiences through hospitality, luxury gestures, and product rituals.
• Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a 'One-Gucci-Client' perspective across all transactions.
• Guide clients to make informed purchasing decisions.
• Foster open communication and collaboration with team members.
• Engage clients with storytelling and expert product knowledge.
• Attend training sessions to enhance product knowledge.
• Stay updated on fashion trends, competitors, and client segmentation.
• Participate in store operations, including stock maintenance and inventories.
• Adhere to policies and procedures with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and maintain client information.
• Uphold Gucci's visual standards in product displays.
• Follow company grooming guidelines.
• Ensure optimal product levels on the sales floor.
• Manage general store administration and functionality.

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record.
• Proven ability to drive individual and store results and build lasting relationships.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work retail schedules, including evenings, weekends, and holidays.

Skills

Experience

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Benefits

Gucci provides a culture of inclusivity and accessibility, offering reasonable accommodations for candidates requiring assistance during the application and interview process.

Culture

Gucci fosters a community of Dream-makers, united by a passion for innovation and excellence in the fashion world. The workplace culture is inclusive, dynamic, and encourages breaking new ground.