Client Advisor

Overview

Gucci is an iconic Italian luxury fashion house and a leading maison within the Kering group. Renowned for its craftsmanship, creative direction and global retail network, the brand emphasizes elevated client service, product excellence and experiential luxury across its boutiques worldwide.

Role & Responsibilities

• Execute Gucci’s selling ceremony from greeting to close to deliver personalised, memorable client experiences and meet store and individual sales targets.
• Demonstrate deep product knowledge and brand heritage to advise clients and elevate perceived value.
• Manage client relationships through proactive clienteling; identify opportunities for cross-selling and upselling to increase wallet share.
• Engage customers on trends and luxury market insights to build rapport and strengthen long-term loyalty.
• Maintain CRM records with qualitative updates and follow-up activity to support retention and prospecting.
• Ensure visual merchandising and product presentation follow Gucci visual guidelines.
• Maintain appropriate stock levels on the floor and in the backroom in line with company procedures.
• Adhere to Gucci grooming and operational standards, and contribute as an active, collaborative team member in a fast-paced retail environment.

Qualifications

• Customer‑centric mindset with adaptability to serve diverse clientele.
• Excellent verbal communication and interpersonal skills.
• High ethical standards, discretion and a sense of responsibility.
• Proven team player with collaborative attitude.
• Ability to perform effectively in a fast‑paced, dynamic retail environment.
• Previous experience in luxury, retail, fashion or service environments is preferred.
• Proficiency in a foreign language is a plus.

Skills

Experience

Previous retail or customer‑facing experience is preferred, ideally within luxury, fashion or service sectors; demonstrable experience in clienteling, upselling and meeting sales targets is advantageous.

Education

High school diploma or equivalent required; vocational training or tertiary education in fashion, retail or related fields is advantageous.

Culture

Gucci fosters a high‑touch, client‑centric culture where heritage and contemporary creativity coexist. The workplace values impeccable service standards, attention to detail and teamwork, offering employees exposure to premium retail practices within a global luxury network.