Client Advisor
Join Gucci in Costa Mesa as a Client Advisor, delivering exceptional service and embodying the brand's luxury values. Competitive salary and benefits in a dynamic environment.
Overview
Gucci, a renowned leader in the luxury fashion industry, is a part of the esteemed Kering Group, which encompasses a portfolio of powerful luxury brands. As an employer, Gucci is dedicated to fostering a culture of inclusivity and innovation, encouraging employees to push the boundaries of fashion and creativity. The brand is committed to providing a dynamic and supportive environment where talent can thrive.
Role & Responsibilities
- Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
- Drive individual KPI goals by maintaining high standards of customer service and sales quality.
- Capture and utilize meaningful customer data to build relationships and personalize client development opportunities.
- Maintain an organized client book, regularly contacting clients and providing follow-up on sales or requests.
- Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion and luxury products.
- Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
- Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
- Contribute to the visual display of products in line with Gucci's visual standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven ability to exceed sales results and build lasting customer relationships.
- Excellent oral and written communication skills.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative approach.
- Ability to work in a fast-paced and dynamic environment.
- Flexibility to adapt to different customer needs.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
The benefits package includes medical, dental, vision, paid time off (PTO), and a 401K plan.
Culture
Gucci is committed to a culture of inclusivity and accessibility, encouraging a diverse and dynamic workplace. The brand values creativity, collaboration, and continuous improvement, fostering an environment where employees are empowered to express their unique talents and contribute to the brand's legacy.