Client Advisor
Join Gucci in Charlotte as a Client Advisor, offering exceptional service and luxury fashion expertise. Be part of a dynamic, inclusive team within the Kering Group.
Overview
Gucci, a distinguished brand within the Kering Group, is renowned for its innovative approach to fashion and luxury. As an employer, Gucci offers a dynamic and inclusive environment where creativity and passion are at the forefront. The brand is committed to fostering a culture that encourages personal growth and professional development, making it an ideal place for individuals seeking to make a significant impact in the luxury fashion industry.
Role & Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals.
- Provide exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
- Drive individual KPI goals through superior customer service and sales quality.
- Capture and utilize meaningful customer data for relationship building and client development.
- Maintain an organized client book and provide regular follow-up on sales and client requests.
- Advise clients on fashion trends and luxury market developments.
- Collaborate with colleagues to ensure a consistent and exceptional client experience.
- Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products according to Gucci standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience.
- Proven ability to exceed sales results and build lasting relationships.
- Excellent communication skills and multitasking ability.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with effective collaboration skills.
- Adaptability to a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values inclusivity and accessibility.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. Employees are empowered to express their individuality while contributing to the brand's legacy of excellence.