Client Advisor
Join Gucci in Cancun as a Client Advisor, providing exceptional service and fostering brand loyalty. Ideal candidates will have experience in fashion or retail, with fluency in Spanish and English.
Overview
Gucci, a distinguished brand under the Kering conglomerate, is renowned for its innovative and progressive approach to fashion. As a leader in luxury fashion, Gucci epitomizes Italian craftsmanship, offering products that are synonymous with quality and meticulous attention to detail. As an employer, Gucci is committed to fostering a diverse and inclusive workplace, promoting talent development, and encouraging internal mobility.
Role & Responsibilities
- Provide exceptional customer service by greeting, listening, and assisting customers, demonstrating comprehensive product knowledge and understanding of Gucci's heritage.
- Advise customers on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
- Build and strengthen relationships with customers, accommodating diverse nationalities and personalities, ensuring customer comfort.
- Monitor and update customer information using the company's CRM tools to retain existing customers and identify potential new ones.
- Facilitate cross-selling and up-selling across all product categories.
- Achieve individual and store sales goals, contributing to business growth.
- Foster open communication with team members, collaborating and proposing effective solutions.
- Manage the visual display of products in line with Gucci's visual standards.
- Ensure product replenishment and manage the physical inventory of merchandise.
Qualifications
- Proven track record of achieving sales targets.
- Experience in face-to-face customer service.
- Fluency in Spanish and English.
- Flexibility to work retail hours, including evenings, weekends, and holidays.
Skills
Experience
Experience in fashion, retail, or related fields is required.
Benefits
Gucci offers opportunities for learning and growth, with a commitment to talent development and internal mobility. Employees are encouraged to reach their full potential in a stimulating and fulfilling workplace environment.
Culture
Gucci values diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. The company promotes a culture of inclusivity, where leadership skills are cultivated, and every employee is encouraged to express their talent.