Client Advisor

Overview

Gucci, a renowned luxury fashion brand, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and excellence, providing its employees with opportunities for professional growth and development within the dynamic world of luxury fashion.

Role & Responsibilities

• Engage proactively with clients to establish strong relationships and provide exceptional service both in-store and remotely.
• Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
• Build rapport with clients by understanding their needs and exceeding their expectations.
• Develop client base by recruiting new clients and nurturing existing ones.
• Leverage in-store technology to enhance client experience.
• Collect and utilize meaningful client information to customize services.
• Provide insights on local lifestyle trends to add value to the client experience.
• Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
• Provide exceptional client experiences focusing on hospitality, selling skills, and luxury gestures.
• Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a 'One-Gucci-Client' perspective for transactions to ensure positive client experiences.
• Guide clients in making informed purchasing decisions.
• Foster open and constructive communication with team members.
• Engage clients using storytelling, expert product knowledge, and styling advice.
• Attend trainings to gain product knowledge and stay updated on fashion trends and competitors.
• Participate in store operations, including stock maintenance and inventories.
• Adhere to policies and procedures with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure accurate capture of client information.
• Contribute to the visual display of products following Gucci standards.
• Follow company grooming guidelines and ensure optimal product levels on the sales floor.
• Manage general store administration and functionality.

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record.
• Proven ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Skills

Experience

A minimum of two years in luxury fashion sales or a similar customer service role is required, with a proven track record of building lasting relationships and exceeding sales targets.

Benefits

Medical, dental, and vision insurance, paid time off (PTO), and a 401K retirement plan.

Culture

Gucci fosters a culture of inclusivity, respect, responsibility, and trustworthiness. The company values diversity in thought and background, promoting a collaborative environment where personal and professional growth thrives.