Client Advisor
Join Gucci in Broadbeach, Australia as a Client Advisor. Represent the luxury brand, engage clients, and achieve sales targets in a dynamic environment.
Overview
Gucci, a prestigious name in luxury fashion, is part of the renowned Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a dynamic and inclusive work environment that encourages creativity and innovation. Employees are empowered to express their individuality while contributing to the brand's legacy of excellence.
Role & Responsibilities
- Meet and exceed commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), cross-selling, and conversion rates.
- Develop and maintain a robust clientele through active engagement and exceptional service.
- Deliver personalized service that embodies brand passion and anticipates client needs.
- Collaborate with the Visual Merchandising team to ensure alignment with global visual guidelines.
- Engage in continuous learning to maintain product knowledge and stay informed about best sellers and new arrivals.
- Assist with back-of-house operations, including cashiering, inventory management, and stock replenishment.
- Ensure compliance with Workplace Health and Safety policies and report incidents as required.
- Utilize company tools and applications effectively, adhering to all standard operating procedures and company policies.
Qualifications
- Previous experience in a similar role within a high-volume retail or luxury service environment.
- Customer service-oriented with a strong focus on sales and KPI achievement.
- Ability to work effectively in a fast-paced environment.
- Strong time management and prioritization skills.
- Attention to detail and a professional work ethic.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Exceptional written and verbal communication skills.
Skills
Experience
Candidates should possess previous experience in a high-volume retail or luxury service environment, demonstrating a customer service-oriented attitude and a proven track record of meeting sales targets.
Benefits
Employees enjoy a collaborative work environment with opportunities for professional growth and development, access to exclusive training programs, and engagement with a globally recognized luxury brand.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to express their individuality while contributing to the brand's legacy. The work environment is dynamic and inclusive, promoting teamwork and collaboration across all levels.