Client Advisor
Join Gucci in Birmingham as a Client Advisor. This full-time role offers the opportunity to engage with clients and drive sales in a luxury fashion environment.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and progressive approach, Gucci offers a dynamic workplace where creativity and diversity are celebrated. The brand is committed to fostering an environment where employees can thrive and contribute to the brand's legacy of excellence.
Role & Responsibilities
- Achieve individual sales and service KPIs by utilizing available data and systems to enhance performance and identify sales opportunities.
- Employ cross-selling and upselling techniques to maximize sales potential.
- Create an engaging and emotional client experience, offering best-in-class service in line with hospitality guidelines.
- Proactively engage and establish strong relationships with clients, ensuring they feel valued from the moment they enter the store.
- Combine styling knowledge with the ability to mix-and-match products to best serve the client.
- Develop a local and international client base and seek to recruit and develop top clients.
Qualifications
- Experience in a high-end luxury/fashion brand or hospitality.
- Proven track record in achieving sales targets and client development.
- Passion for and knowledge of Gucci and luxury fashion.
- Ability to work productively in a high-pressure, fast-paced environment.
- Fluency in English; additional languages are advantageous.
- Flexibility to work varied hours, including weekends.
Skills
Experience
Some experience in a high-end luxury/fashion brand or hospitality is required.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the Kering Group.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to express their unique talents. The brand values diversity and inclusivity, creating a welcoming environment where all team members can contribute to the brand's success.