Client Advisor

Overview

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic and inclusive work environment that fosters creativity and growth.

Role & Responsibilities

• Consistently achieve or exceed individual and store sales goals to enhance business growth.
• Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
• Drive individual KPI goals by ensuring superior customer service and sales quality.
• Capture and utilize meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
• Maintain an organized client book, ensuring regular client contact and follow-up on sales or requests.
• Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion and luxury products.
• Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
• Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
• Uphold Gucci's visual display standards for all products.
• Keep understock and stock rooms neat and organized.
• Adhere to Gucci's image standards and guidelines.
• Follow all company policies and procedures.

Qualifications

• Bachelor’s Degree preferred.
• 3+ years of luxury fashion sales experience or in a similar customer service role.
• Proven ability to drive and exceed sales results and build lasting relationships.
• Excellent communication skills, both oral and written.
• Strong organizational and follow-up skills.
• Attention to detail and accuracy.
• Team-focused with a collaborative approach.
• Ability to work in a fast-paced environment.
• High flexibility and adaptability to different customer needs.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Skills

Experience

3+ years in luxury fashion sales or a similar customer service role.

Education

Bachelor’s Degree preferred.

Benefits

Medical, dental, vision, paid time off, and 401K. Eligible employees may participate in an incentive program based on individual and organizational performance.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging a community united by passion for innovation and breaking new ground in the fashion world. The workplace is dynamic, collaborative, and committed to employee growth and development.