Client Advisor
Join Gucci in Beverly Hills as a Client Advisor, providing exceptional service and embodying the brand's luxury ethos. Apply now for this exciting opportunity in the heart of the fashion world.
Overview
Gucci, a premier luxury fashion brand under the umbrella of the Kering Group, is renowned for its innovative designs and exceptional craftsmanship. As a part of Kering, Gucci benefits from a global network of resources and a commitment to sustainability and creativity. The brand offers a dynamic work environment that fosters professional growth and values diversity and inclusion.
Role & Responsibilities
- Achieve or exceed monthly and seasonal sales goals for both individual and store performance.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products and heritage.
- Drive individual KPI goals by ensuring superior customer service and sales quality.
- Capture and utilize meaningful customer data to build relationships and personalize client development opportunities.
- Maintain an organized client book and provide regular follow-up on sales and client requests.
- Discuss fashion trends and developments in the luxury market with clients, showcasing a passion for fashion and luxury products.
- Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
- Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products in line with Gucci standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci image standards and guidelines.
- Follow all company policies and procedures.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
- Proven ability to drive and exceed individual and store results.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative mindset.
- Ability to work in a fast-paced environment.
- Flexibility to adapt to different customers.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a related customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.
Culture
Gucci fosters a community of passionate individuals united by a commitment to innovation and excellence in the fashion industry. The workplace environment encourages creativity, collaboration, and continuous learning, with a strong emphasis on diversity and inclusion.