Client Advisor
Join Gucci in Auckland as a Client Advisor, representing the brand and delivering exceptional service in the luxury fashion industry. Apply now to be part of Kering Group's prestigious team.
Overview
Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inspiring work environment where employees are encouraged to excel and contribute to the brand's legacy.
Role & Responsibilities
- Achieve commercial sales targets and key performance indicators, including clienteling KPIs, sales per transaction, units per transaction, average unit retail, cross-selling, and conversion rates.
- Develop and maintain a robust clientele through active engagement and personalized service.
- Deliver exceptional client service in alignment with Gucci's service standards, including proactive follow-up on client inquiries and after-sales services.
- Collaborate with the Visual Merchandising team to ensure alignment with worldwide visual guidelines.
- Engage in continuous learning and development to maintain product knowledge and stay updated on best sellers and new arrivals.
- Assist with back-of-house operations, including cashiering, stock management, and inventory control.
- Ensure compliance with workplace health and safety policies and report incidents as required.
- Utilize company tools and platforms effectively, adhering to standard operating procedures and company policies.
Qualifications
- Previous experience in a similar role within a high-volume retail or luxury environment.
- Customer service-oriented attitude with a focus on sales and exceeding KPIs.
- Ability to work efficiently in a dynamic, high-volume setting.
- Strong attention to detail and professional work ethic.
Skills
Experience
Experience in a high-volume retail or service-based industry, preferably within the luxury sector.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Kering Group.
Culture
Gucci fosters a collaborative and inclusive workplace culture where creativity and innovation are celebrated. Employees are encouraged to contribute to the brand's success and are supported in their professional growth.