Client Advisor

Overview

Gucci is a preeminent Italian luxury house within the Kering group, distinguished by its leather goods, ready-to-wear, and artisanal craftsmanship. As an employer, the brand emphasizes creativity, heritage-led innovation and elevated client service across its global retail network, offering collaborative, design-driven environments that value diversity and professional development.

Role & Responsibilities

• Deliver a personalized, client-centric experience in-store and remotely, building rapport and long-term client relationships to drive repeat business and brand loyalty.
• Proactively recruit and develop a client base through in-store engagements, virtual appointments and distance-selling initiatives.
• Use storytelling and expert product knowledge to advise clients, select appropriate items, and apply cross-sell and upsell techniques to maximize sales.
• Monitor and contribute to individual and store KPIs, striving to meet and exceed sales targets through effective selling skills and luxury gestures.
• Accurately process POS transactions, capture client data, and leverage in-store technology to ensure a seamless client journey.
• Participate in all store operations including stock maintenance, inventories, visual merchandising and adherence to loss-prevention policies.
• Collaborate with colleagues to maintain high standards of service, grooming, and visual presentation in line with Gucci standards.

Qualifications

• Minimum 2+ years of luxury fashion sales experience with a strong track record of driving sales and cultivating client relationships.
• Proven ability to meet and exceed individual and store performance metrics and KPIs.
• High degree of professionalism, integrity and ability to inspire trust and collaborate effectively with colleagues.
• Flexible availability to work retail schedules including evenings, weekends and holidays.
• Deep passion for fashion and luxury, with excellent commercial awareness and client-focused attitude.

Skills

Experience

Minimum of 2+ years in luxury fashion retail or an equivalent client-facing sales role, demonstrating measurable sales results and sustained client relationships.

Education

High school diploma or equivalent; post-secondary study in fashion, retail, merchandising or business is preferred but not required.

Culture

Gucci fosters a creative, design-led workplace rooted in Italian craftsmanship and contemporary luxury. As part of Kering, the brand blends heritage and innovation, encouraging collaboration, personal development and inclusive practices across its global stores.