Client Advisor

Location AtlantaGeorgiaUSA
Type Full-Time
Seniority Mid-Level
Posted Mar 1, 2026
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Join Gucci in Atlanta as a Client Advisor, where luxury fashion meets exceptional client service. Be part of a dynamic team in a prestigious global brand.

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering employees a dynamic and inclusive environment where creativity and excellence are nurtured.

Role & Responsibilities

  • Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease both in-store and remotely.
  • Deliver personalized, client-centric experiences to foster brand loyalty and drive repeat business.
  • Build rapport by understanding clients' needs and aspirations, exceeding their expectations.
  • Develop and expand the client base by recruiting new clients and nurturing existing ones.
  • Utilize in-store technology to enhance the client experience.
  • Collect meaningful client information to tailor services to their preferences.
  • Provide insights on local lifestyle trends to add value to the client experience.
  • Drive sales results by monitoring KPIs and maximizing selling opportunities.
  • Offer exceptional client experiences through hospitality, luxury gestures, and product rituals.
  • Employ effective selling techniques, including cross and upselling.
  • Promote virtual appointments and distance sales to create selling opportunities.
  • Maintain a 'One-Gucci-Client' perspective across all transactions.
  • Guide clients to make informed purchasing decisions.
  • Foster open communication with team members and propose effective solutions.
  • Engage clients with storytelling and expert product knowledge to assist in purchasing decisions.
  • Attend training sessions to enhance product knowledge.
  • Stay updated on fashion trends, competitors, and client segmentation.
  • Participate in store operations, including stock maintenance and inventories.
  • Adhere to policies and procedures, focusing on loss prevention and operational excellence.
  • Process POS transactions accurately and ensure proper client information capture.
  • Contribute to maintaining visual display standards.
  • Follow grooming guidelines and ensure optimal product levels on the sales floor.
  • Manage general store administration and functionality.

Qualifications

  • 2+ years of luxury fashion sales experience with a proven track record.
  • Ability to drive and exceed individual and store results.
  • High degree of ethics, professionalism, and integrity.
  • Flexibility to work retail hours, including evenings, weekends, and holidays.
  • Deep knowledge and passion for fashion and luxury.
  • Excellent commercial awareness and client-focused attitude.
  • Ability to adapt to different clients and complex situations.
  • Strong communication skills.
  • Ability to work in a fast-paced environment.

Skills

Client relationship management Sales and upselling techniques Product knowledge and storytelling Communication and interpersonal skills Adaptability and problem-solving Team collaboration Operational excellence

Experience

A minimum of 2 years in luxury fashion sales or a related customer service role, demonstrating an excellent track record.

Benefits

Gucci offers a culture of inclusivity and accessibility, providing employees with opportunities for growth and development within a supportive and innovative environment.

Culture

Gucci fosters a community of passionate individuals united by a commitment to breaking new ground in the fashion industry. The workplace culture emphasizes inclusivity, creativity, and collaboration, encouraging employees to contribute to the brand's legacy of excellence.