Client Advisor

Overview

Gucci, a renowned name in the luxury fashion industry, is part of the prestigious Kering Group, a global leader in apparel and accessories. Gucci is celebrated for its innovative designs and commitment to quality, offering a dynamic and inclusive workplace where creativity and passion are at the forefront.

Role & Responsibilities

• Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
• Deliver personalized, client-centric experiences to foster brand loyalty and drive repeat business.
• Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
• Develop and expand the client base by recruiting new clients and nurturing existing ones.
• Utilize in-store technology to enhance the client experience.
• Collect and analyze client information to tailor services to their preferences.
• Provide insights on local lifestyle trends to add value to the client experience.
• Drive sales results by monitoring KPIs and maximizing selling opportunities.
• Promote virtual appointments and distance sales to create new selling opportunities.
• Maintain a 'One-Gucci-Client' perspective for all transactions.
• Guide clients in making informed purchasing decisions using expert product knowledge.
• Participate in store operations, including stock maintenance and inventory management.
• Adhere to company policies with a focus on loss prevention and operational excellence.
• Ensure the visual display of products aligns with Gucci standards.
• Manage store administration and functionality.

Qualifications

• 2+ years of luxury fashion sales experience with a proven track record.
• Ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work retail schedules, including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client-focused attitude.
• Strong communication skills.

Skills

Experience

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Benefits

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates requiring assistance during the application process.

Culture

Gucci fosters a community of individuals united by a passion for innovation and excellence in the fashion industry. The workplace culture is inclusive, dynamic, and supportive, encouraging employees to break new ground and excel in their roles.