Casual Client Advisor
Join Gucci in Melbourne as a Casual Client Advisor. This temporary position offers an opportunity to work with a leading luxury brand, focusing on client service and sales in a dynamic environment.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative and progressive approach, Gucci offers a dynamic and inclusive workplace where creativity and excellence are at the forefront. Employees are encouraged to push boundaries and contribute to the brand's legacy of luxury and sophistication.
Role & Responsibilities
- Achieve all commercial sales targets and KPIs, including Clientelling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
- Develop and maintain a robust clientele through active engagement and exceptional service.
- Deliver personalized client service in alignment with Gucci Service Standards, anticipating client needs and providing tailored suggestions.
- Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
- Engage in continuous learning to maintain product knowledge and stay informed on best sellers and new arrivals.
- Support back-of-house operations, including cashiering, stock management, and inventory control.
- Ensure compliance with Workplace Health and Safety policies and report any incidents or hazards.
- Utilize company tools and applications effectively and participate in company platforms.
- Adhere to all Gucci and Kering policies and procedures.
Qualifications
- Previous experience in a similar role within a high-volume retail or luxury environment.
- Customer service-oriented with a focus on achieving sales targets and KPIs.
- Ability to thrive in a dynamic, high-volume setting.
- Strong time management and prioritization skills.
- Attention to detail and a professional work ethic.
Skills
Experience
Experience in a high-volume retail or service-based industry, preferably within the luxury sector.
Benefits
Employees enjoy a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.
Culture
Gucci fosters a collaborative and innovative culture where employees are empowered to express their creativity and contribute to the brand's legacy. The workplace is characterized by inclusivity, diversity, and a commitment to excellence.