House Experience and Engagement Manager
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Join Glenmorangie in Tain, Scotland as a House Experience and Engagement Manager. Oversee guest services and ensure a 5-star experience in this full-time role.
Overview
Glenmorangie, a distinguished name in the world of luxury wines and spirits, is committed to fostering a diverse and inclusive workplace that mirrors the rich diversity of its clientele. As part of a globally renowned conglomerate, the brand offers a dynamic and supportive environment where innovation and excellence are celebrated. Glenmorangie is dedicated to the well-being of its employees, offering flexible working arrangements and comprehensive mental health support.
Role & Responsibilities
- Act as an ambassador for the Glenmorangie brand, passionately advocating its values.
- Oversee the Front of House and Housekeeping functions, ensuring a 5-star guest experience.
- Manage check-in and check-out processes, including guest requirements and billing.
- Lead meal service periods to maintain high-quality service delivery.
- Educate guests on the food and whisky journey, enhancing their experience.
- Ensure tastings are conducted to the highest standard, maximizing upsell opportunities.
- Collaborate with the House and Communications team for VIP and special events planning.
- Maintain cleanliness in public areas, guest toilets, and back-of-house service areas.
- Complete checklists for opening and closing shifts.
- Conduct annual performance reviews and develop Personal Development Plans (PDPs) with team members.
- Ensure compliance with Health & Safety policies and procedures in Guest Experience areas.
Qualifications
- Proficiency in Microsoft applications.
- Experience with Property Management Systems is advantageous.
- Ability to manage diverse situations, including interactions with High Net Worth Individuals and VIPs.
Skills
Experience
Minimum of 3 years in a similar role within the luxury hospitality sector.
Benefits
Glenmorangie offers flexible working arrangements, generous leave entitlements, mental health support through a community of Mental Health First Aiders, and discounted gym memberships.
Culture
Glenmorangie prides itself on a culture of inclusivity and support, where diversity is celebrated, and employee well-being is prioritized. The company is dedicated to creating a workplace that is reflective of its diverse customer base and offers a range of inclusive policies to support its workforce.