Sales Consultant

Location LondonLondonUK
Type Full-Time
Seniority Mid-Level
Posted ✦ Today
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Givenchy seeks a Sales Consultant in London (Harrods) to deliver luxury client service and drive sales for leather goods.

Overview

Givenchy is a Parisian luxury house within the LVMH group, renowned for couture, ready-to-wear and leather goods that combine heritage craftsmanship with contemporary creativity. As an employer, the maison expects impeccable brand ambassadorship, attention to detail and a customer-centric approach in high-profile retail environments such as department store concessions.

Role & Responsibilities

  • Welcome and engage clients at the Givenchy concession, establishing an immediate sense of comfort and brand affinity.
  • Build and maintain long-term client relationships through consultative selling and personalised product advice.
  • Recommend complementary pieces and upsell leather goods and accessories based on client needs and preferences.
  • Confidently process transactions and maintain a high level of service throughout the sale.
  • Capture and update client CRM details to grow and maintain a robust client book and ensure personalised follow-up.
  • Uphold visual merchandising and store presentation standards to reflect the Givenchy image.
  • Adhere to brand behavioural standards, including appearance and dress code required by management.
  • Continuously develop product knowledge and market awareness by participating in training and self-directed learning.
  • Support stock control processes in collaboration with Stock Control colleagues.

Qualifications

  • Minimum three years' sales experience in a high-fashion or luxury retail environment.
  • Proven experience selling leather goods with an appreciation of craftsmanship and quality.
  • Demonstrable commercial acumen with experience working to retail KPIs.
  • Excellent personal presentation and the ability to act as a Givenchy brand ambassador.
  • Strong interpersonal and communication skills with the ability to cultivate and retain clientele.
  • Ability to work both autonomously and as part of a team; target-driven and resilient.
  • Fluent in English; proficiency in additional languages is an advantage.

Skills

Client relationship management (CRM) and clienteling Consultative selling and upselling Visual merchandising Stock management and control KPI-driven retail performance Product knowledge — leather goods and accessories Multilingual communication (advantageous)

Experience

Minimum three years of sales experience in high-fashion or luxury retail; department store concession experience preferred. Demonstrable history of selling leather goods and delivering against retail KPIs.

Education

High school diploma or equivalent; vocational training or formal study in fashion/retail or luxury retail courses preferred.

Culture

Givenchy fosters a high-standard, client-focused retail culture rooted in craftsmanship and Parisian elegance. The brand prizes impeccable presentation, continuous product education and a collaborative yet performance-oriented environment in its luxury retail locations.