Global Clienteling Intern

Overview

Givenchy, a Maison within the LVMH group, is an internationally recognised luxury house known for haute couture, ready-to-wear and accessories. The brand combines French elegance and couture heritage with a contemporary creative vision and operates through global teams across product, retail and client experience.

Role & Responsibilities

• Support the Global Clienteling department in building and implementing the worldwide client experience strategy.
• Compile, analyse and report campaign and activation metrics (conversion rate, ROI, qualitative feedback) to inform regional and global decision-making.
• Liaise with regional teams (US, China, APAC, EMEA) to catalogue client activations and document best practices.
• Support regions in developing client activations and ensure adherence to global clienteling guidelines.
• Coordinate annual and seasonal gifting strategy from concept through distribution to regional offices.
• Manage the VIC client lists and contribute to the client experience planning for Paris fashion shows.
• Develop and help disseminate clienteling tools and materials (activation menus, trainings, newsletters) to regional teams.
• Assist with monthly tracking and control of the clienteling budget and maintain an up-to-date calendar of clienteling activities.
• Conduct competitive intelligence on clienteling and customer experience initiatives within luxury and adjacent industries.

Qualifications

• Currently enrolled in or recently graduated from a Bachelor's or Master's programme in Luxury Management, Marketing, Business or a related discipline.
• First professional experience (internship or similar) within a Customer Experience, Clienteling or CRM function in a luxury house is preferred.
• Fluent spoken and written English.
• Advanced analytical skills with strong proficiency in Microsoft Excel (VLOOKUP, PivotTables) and PowerPoint.
• Excellent interpersonal skills, organised, rigorous, attentive to detail and able to work autonomously.
• Creative mindset, proactive attitude and strong sense of initiative.

Skills

Experience

Entry-level internship: candidate should have a first internship or work exposure within a Customer Experience/Clienteling/CRM team in a luxury brand or related environment.

Education

Currently enrolled in or recently completed a Bachelor's or Master's degree in Luxury Management, Marketing, Business or a related field.

Culture

Givenchy blends couture craftsmanship with contemporary creativity; teams are collaborative, performance-driven and globally oriented. As part of the LVMH family, the Maison emphasises excellence, discretion and attention to detail in both product and client experience.