Client Advisor

Overview

Givenchy is a Parisian maison of luxury fashion and leather goods known for its refined couture, ready-to-wear collections and emblematic accessories. The house operates within a global retail network and is part of the LVMH family, combining artisanal savoir‑faire with contemporary creative direction. As an employer, Givenchy expects impeccable client service, attention to brand heritage and high standards of professional presentation.

Role & Responsibilities

• Welcome and receive clients at the Givenchy concession, ensuring a refined and comfortable shopping environment.
• Develop rapport with domestic and international clientele to advise on product selection and styling.
• Proactively present complementary products and demonstrate deep product knowledge across Givenchy lines.
• Confidently process sales transactions while preserving the client relationship and delivering a luxury experience.
• Capture and update client CRM details to grow and maintain a personal book of business with timely follow‑up.
• Maintain stock standards and assist with stock control procedures in line with store guidance.
• Adhere to visual merchandising directives and uphold the Givenchy image on the sales floor.
• Comply with behavioural, dress code and appearance guidelines set by management.
• Continually enhance product knowledge through in‑store training and market trend monitoring.

Qualifications

• Minimum three years' sales experience in a high‑fashion or luxury retail environment.
• Proven experience selling leather goods with an understanding of craftsmanship and product quality.
• Demonstrable business acumen with hands‑on experience managing and achieving retail KPIs.
• Fluent English; additional languages are advantageous.
• Excellent personal presentation and the ability to represent Givenchy as a brand ambassador.
• Strong communication, relationship‑building skills and a customer‑focused mindset.
• Ability to work collaboratively within a team while operating autonomously to meet targets.
• Existing clientele network considered a plus.

Skills

Experience

Minimum three years of direct sales experience in luxury fashion; department store experience preferred. Proven track record selling leather goods and delivering against retail KPIs.

Education

High school diploma or equivalent; vocational qualifications in retail, fashion or customer service preferred but not mandatory.

Culture

Givenchy combines Parisian elegance with a contemporary creative vision, operating within a performance‑driven luxury retail environment. The workplace emphasizes exceptional client service, rigorous standards of presentation and collaboration across store teams, reflecting the expectations of an international clientele.