Omnichannel Retail Associate

Location France
Type Full-Time
Seniority Entry-Level
Posted Mar 12, 2026
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Confidential Luxury Brand — Omnichannel Retail Associate (location unspecified). Full‑time role supporting in‑store and online clienteling, order fulfilment and sales.

Overview

A leading luxury fashion house with an international retail and digital presence. The employer emphasizes exceptional client service, refined product presentation and a seamless integration of in‑store and online experiences, typically operating within the ecosystem of global luxury groups.

Role & Responsibilities

  • Deliver exemplary client service across channels: in‑store, telephone and digital touchpoints; manage clienteling and relationship follow‑up.
  • Process omnichannel transactions including click & collect, ship-from-store, returns and exchanges with accuracy and adherence to brand guidelines.
  • Operate POS and order management systems, handle payments and ensure correct transaction reconciliation.
  • Maintain store standards and merchandising to reflect brand aesthetics; support receiving, replenishment and stock accuracy.
  • Collaborate with e‑commerce and visual merchandising teams to execute promotions, product launches and localized campaigns.
  • Meet individual and store sales KPIs; actively convert opportunities and support upselling through product knowledge and storytelling.

Qualifications

  • Proven customer‑facing experience in retail or luxury service environments; experience with omnichannel operations preferred.
  • Strong interpersonal skills with polished clienteling and communication capabilities.
  • Demonstrated numeracy and reliability in cash handling and transaction processing.
  • Ability to work a flexible schedule including evenings and weekends as required by retail operations.

Skills

Clienteling Point of Sale (POS) operation Order management / click & collect processes Visual merchandising Inventory and stock control Customer relationship management (CRM) practices Sales conversion and upselling techniques

Experience

Entry‑level to 2 years of retail or customer service experience is typical; prior exposure to omnichannel retail workflows (click & collect, ship‑from‑store, returns) is highly valued.

Education

High school diploma or equivalent; vocational training in retail, luxury goods, or hospitality is advantageous.

Culture

The workplace culture prioritizes meticulous client service, attention to craftsmanship and a collaborative team approach. Employees are expected to uphold high standards of presentation and to contribute to a polished, customer‑centric retail environment.