Customer Service Representative
Customer Service Representative (Summer CDD) at a confidential luxury fashion house in Paris — fixed‑term customer care role handling orders and client enquiries.
Overview
A leading luxury fashion house within the global luxury sector, the employer blends artisanal savoir‑faire with international retail and e‑commerce operations. The organisation emphasises refined client experiences, meticulous product standards and a high level of service across boutiques and digital channels.
Role & Responsibilities
- Handle incoming customer enquiries via telephone, email and chat, delivering prompt, courteous and brand‑appropriate responses.
- Process orders, cancellations, returns and exchanges accurately in the company's order management system.
- Record and update client information and interaction history in the CRM; escalate complex cases to senior teams when required.
- Coordinate with boutiques, logistics and e‑commerce teams to resolve delivery, stock and after‑sales issues.
- Maintain service KPIs and contribute to daily reporting; propose process improvements to enhance customer satisfaction.
- Uphold the brand’s luxury standards in all client communications and follow internal guidelines for confidentiality and data protection.
Qualifications
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong problem‑solving skills and meticulous attention to detail.
- Ability to work accurately under pressure and manage multiple enquiries simultaneously.
- Flexibility to work a summer fixed‑term schedule, including occasional weekends or extended hours.
- Customer‑centric attitude with the capacity to represent a premium brand with discretion and poise.
Skills
Experience
Typically 1+ year of customer service experience, retail or e‑commerce exposure preferred; experience within luxury goods or premium services is an advantage.
Education
Secondary education diploma; vocational qualification or post‑secondary studies in commerce, languages or hospitality advantageous.
Culture
The employer cultivates a client‑first culture rooted in craftsmanship and attention to detail. Teams operate in a collaborative, service‑oriented environment where discretion, professionalism and continuous improvement are valued.