Program Training Manager

Location ShanghaiShanghaiChina
Type Full-Time
Seniority Manager
Posted Jan 15, 2026
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Join Fresh in Shanghai as a Program Training Manager, delivering strategic retail education programs in the luxury beauty industry.

Overview

Fresh, a distinguished brand within the Perfumes & Cosmetics sector, is renowned for its innovative approach to skincare and beauty. As part of a prestigious conglomerate, Fresh is committed to excellence, offering a dynamic environment where creativity and strategic thinking are highly valued. The brand is dedicated to nurturing talent and providing opportunities for professional growth within the luxury beauty industry.

Role & Responsibilities

  • Develop and implement retail education programs tailored to the specific needs of diverse target groups.
  • Create and execute training courses that integrate brand positioning, market strategy, and professional product knowledge.
  • Utilize a variety of learning formats, including classroom, distant, and e-learning, to deliver training.
  • Evaluate training effectiveness through quantitative assessments, such as tests, sales KPIs, and practical evaluations, and optimize areas of weakness.
  • Collaborate with headquarters to establish service standards, techniques, and tools that enhance brand visibility and authority.
  • Manage service data and reporting to improve the efficiency of the retail team.
  • Develop an e-learning platform to enhance training efficiency.
  • Conduct mystery shopper evaluations to verify training outcomes and identify service improvement opportunities.

Skills

Strategic mindset with the ability to tailor educational programs to diverse groups. Proficiency in developing training materials that align with brand and market strategies. Ability to utilize various learning formats effectively. Strong analytical skills to assess training effectiveness and optimize programs. Collaboration skills to work with headquarters on service standards. Data management skills for service reporting. Project management skills for e-learning platform development and mystery shopper evaluations.

Experience

Experience in training program development and implementation within the luxury beauty or cosmetics industry is preferred.

Benefits

Fresh offers a supportive environment with opportunities for professional development and career advancement within the luxury beauty sector.

Culture

Fresh fosters a culture of innovation and excellence, encouraging employees to think strategically and creatively. The brand values collaboration and is committed to providing a dynamic workplace where talent is nurtured and professional growth is supported.