Beauty Advisor

Overview

Fresh is an international skincare and fragrance brand known for sensorial formulations and a focus on natural ingredients. The brand operates globally through boutique and department store retail environments and emphasizes product-driven client experiences.

Role & Responsibilities

• Drive store sales and actively achieve personal and team targets while delivering exceptional client experiences.
• Assess client needs and recommend Fresh products, executing upsell and cross-sell strategies.
• Ensure high levels of customer satisfaction, including professional handling and resolution of client complaints.
• Support and execute assigned store tasks and daily operations in accordance with store routines.
• Adhere strictly to company operating procedures and brand visual and service standards.
• Maintain professional personal presentation consistent with brand grooming requirements.

Qualifications

• Strong passion for retail and the fragrance/cosmetics industry; 2–3 years of retail sales experience preferred.
• High sense of responsibility, self-motivation and a proactive approach to sales.
• Friendly, enthusiastic and detail-oriented service mindset with strong interpersonal skills.
• Grooming standards: no obvious facial or exposed-body scars or visible tattoos.
• Mandarin proficiency with standard pronunciation.

Skills

Experience

2–3 years of retail sales experience in fragrance, skincare or cosmetics preferred; demonstrable track record meeting sales targets is advantageous.

Culture

Fresh retail teams prioritize sensory product education and highly personalized client service. The work environment is customer-centric and collaborative, with a strong emphasis on visual merchandising, brand rituals and adherence to elevated grooming standards.