Store Manager
FENDI Japan is hiring a Store Manager in Tokyo to lead sales, operations and team development at its Tokyo boutique.
Overview
Fendi is an Italian maison renowned for its heritage-driven craftsmanship and bold creativity. As part of the LVMH group, Fendi operates a global network of boutiques and flagship stores, combining artisanal savoir‑faire with international retail standards and a strong emphasis on client relationships.
Role & Responsibilities
- Achieve store, individual and team sales targets through active leadership and performance management.
- Lead recruitment, on‑the‑job training (OJT) and continuous development of a team of approximately 5–10 sales colleagues.
- Elevate store service levels and client experience through proactive CRM, clienteling and customer service initiatives.
- Oversee daily store operations, visual standards, inventory control and compliance with company procedures.
- Plan and execute sales promotion activities and local marketing initiatives in coordination with regional teams.
- Prepare and deliver regular reporting on sales performance, KPIs and client activity to regional management.
Qualifications
- Proven store manager experience within a luxury fashion or leather‑goods brand.
- Demonstrated experience managing and developing a small retail team (circa 5–10 people).
- Minimum 3 years' relevant retail experience.
- Proficiency with MS Word and Excel (basic level or above).
- Conversational English skills are welcome; strong interpersonal and communication abilities are essential.
Skills
Experience
Minimum three years' retail experience with prior store‑manager or senior sales leadership responsibility in a luxury brand; history of meeting sales targets and managing a team of approximately five to ten staff.
Education
High school diploma or equivalent required; bachelor's degree in business, retail management or a related discipline preferred.
Culture
Fendi's workplace blends Italian craftsmanship and contemporary creativity within a global luxury network. The brand prioritizes exemplary client service, collaborative team dynamics and professional development aligned with international retail competencies.