Client Advisor

Overview

Fendi is an Italian maison renowned for its artisanal savoir‑faire, exceptional leather goods and couture heritage. As a member of the LVMH group, Fendi operates within a global luxury network that blends creative craftsmanship with high standards in retail and client service.

Role & Responsibilities

• Deliver an exceptional, luxury client experience by communicating Fendi’s heritage, craftsmanship and product savoir‑faire.
• Lead individual sales activity to achieve personal and store KPI and sales targets through upselling, cross‑selling and multiple selling across categories.
• Develop and nurture a loyal client base using appropriate CRM tools and clienteling techniques; proactively cultivate long‑term customer relationships.
• Ensure professional, personalised customer service and a consistently high standard of client interactions.
• Operate the retail management system for stock transfers, payments, stock enquiries and accurate customer database input.
• Support store merchandising and inventory control by receiving, displaying and storing merchandise according to brand guidelines to maintain inventory accuracy.

Qualifications

• Minimum 3 years’ proven experience in fashion or luxury retail sales (boutique or department store environment preferred).
• Bachelor’s degree or equivalent is preferred.
• Fluent English (verbal and written).
• Exemplary personal presentation and ability to maintain brand image standards.
• Strong commercial orientation with demonstrated record of meeting sales targets.

Skills

Experience

Minimum 3 years' experience in fashion or luxury sales, ideally within a boutique or high‑end retail environment.

Education

Bachelor’s degree or equivalent preferred.

Culture

Fendi cultivates a creative, craftsmanship‑driven culture that places client experience and product excellence at the centre of daily work. Employees operate within a high‑standards, collaborative retail environment supported by the global LVMH luxury network.