Client Advisor
Fendi in Paris seeks a Client Advisor (Temporary) to deliver exceptional client service, develop a client book and achieve sales KPIs.
Overview
Fendi is an Italian luxury fashion house renowned for its leather goods, ready-to-wear and artisanal savoir-faire. As part of the LVMH group, Fendi blends traditional craftsmanship with contemporary design and maintains rigorous standards of quality, client service and brand heritage across its global boutiques.
Role & Responsibilities
- Deliver an exceptional client experience through attentive, personalized service and expert product knowledge across all boutique categories.
- Achieve and exceed individual and collective sales targets and CRM KPIs, tracking performance against quantitative and qualitative objectives.
- Develop and maintain a robust client book, proactively driving client retention, repeat business and long-term relationship value.
- Execute clienteling activities using CRM and mobile sales applications to manage appointments, follow-ups, and personalised communications.
- Manage client requests end-to-end including special orders, after-sales service and escalation to internal teams when required.
- Ensure accuracy and completeness of client databases and tracking files at all times.
- Contribute to boutique operations and standards: visual merchandising (VM), stock management and upkeep of presentation guidelines.
- Stay informed on fashion trends, brand history and seasonal collections to provide insightful, up-to-date advice to clients.
- Adhere to internal policies, procedures and loss-prevention guidelines to protect people and assets.
- Represent the Maison with consistent professionalism in grooming, dress code and conduct.
Qualifications
- Minimum 3 years of proven retail experience in a luxury fashion house or similar high-end retail environment.
- Demonstrable track record of meeting sales targets and managing CRM-driven client engagement.
- Strong commercial and KPI-driven mindset with the ability to analyse performance and act as an entrepreneurial owner of clientele.
- Excellent interpersonal and communication skills, both written and verbal.
- Comfortable using mobile sales applications and digital tools for client follow-up and reporting.
- Fluent English; an additional third language is an advantage.
- Able to work on-site and collaborate effectively within a boutique team.
Skills
Experience
Minimum 3–4 years of successful retail experience within a luxury Maison or comparable premium retail environment, with demonstrable results against sales KPIs and client development.
Education
Secondary education; vocational training or diploma in fashion, retail, luxury brand management or a related discipline preferred.
Culture
Fendi cultivates a culture of meticulous craftsmanship, creative excellence and brand stewardship characteristic of the luxury sector. The workplace emphasizes collaboration, high service standards and ongoing development within the wider LVMH ecosystem.