Client Advisor
Fendi seeks a Client Advisor in Milan (Palazzo Fendi) on a contract to deliver exceptional luxury client experiences and achieve sales targets.
Overview
Fendi is an Italian luxury house renowned for its leather goods, fur, and ready-to-wear collections. As part of the LVMH Group, the brand combines Roman heritage and artisanal savoir‑faire with contemporary creativity, operating flagship boutiques and ateliers worldwide.
Role & Responsibilities
- Achieve individual sales targets and KPIs through proactive client engagement, upselling, cross‑selling and multiple selling across product categories.
- Develop and nurture a loyal client base by delivering a personalised, high‑touch client experience and implementing CRM strategies.
- Operate the retail management system for stock transfers, payments, stock inquiries and accurate customer database input.
- Maintain inventory accuracy by correctly receiving, displaying and storing merchandise in accordance with company guidelines.
- Ensure service quality and client satisfaction through professional conduct, impeccable image standards and attentive follow‑up.
Qualifications
- Minimum 3 years' experience in fashion or luxury retail sales (2–5 years preferred).
- Bachelor’s degree or equivalent is preferred.
- Fluent English.
- High standards of personal presentation and professional image.
- Strong selling, communication and relationship‑building skills.
Skills
Experience
Minimum 3 years' proven experience in fashion or luxury retail with a demonstrated ability to meet sales targets and manage high‑value client relationships.
Education
Bachelor’s degree or equivalent preferred.
Culture
The brand emphasises craftsmanship, creativity and refined client experiences, fostering a workplace where attention to detail and heritage are paramount. Teams operate with a high degree of professionalism and service orientation, reflecting the maison's luxury positioning and global standards.