Client Advisor
Join Fendi in Manila as a Client Advisor, offering luxurious experiences in a dynamic environment. Apply now for this full-time role in the Philippines.
Overview
Fendi, an esteemed Italian luxury fashion house, is renowned for its exquisite craftsmanship and innovative designs. As part of the LVMH group, Fendi embodies a harmonious blend of tradition and modernity, offering a dynamic and inspiring work environment. The brand is committed to fostering a culture of diversity and inclusion, attracting individuals who are passionate about luxury fashion and eager to contribute to its legacy of excellence.
Role & Responsibilities
- Engage in upselling, cross-selling, and multiple selling across all product categories.
- Monitor individual sales performance and achieve set targets and KPIs.
- Provide customer feedback on products, particularly new launches.
- Strengthen customer relations and nurture a loyal client base using CRM tools.
- Ensure high-quality customer service with a personalized approach.
- Operate the Retail Pro Management system for stock transfers, payments, and customer database management.
- Perform store duties as assigned by management.
- Maintain inventory accuracy and display merchandise according to company guidelines.
- Ensure a safe and clean store environment and implement daily housekeeping.
- Maintain visual merchandising standards.
Qualifications
- Minimum 2 years of experience in the fashion or high-end luxury industry.
- Strong selling and communication skills.
- Excellent relationship-building and interpersonal skills.
- Customer-focused with a goal-oriented approach.
- Bilingual, with a third language as an advantage.
- Passionate about luxury goods and committed to retail hours.
- Knowledge of retail management systems.
Skills
Experience
Minimum of 2 years of related experience in the fashion or high-end luxury industry.
Culture
Fendi is celebrated for its commitment to innovation while honoring its rich heritage. The brand fosters a collaborative and inclusive atmosphere, encouraging creativity and professional growth. Employees are valued for their unique contributions and are part of a global network that promotes cultural exchange and internal mobility.