Client Advisor
Join Fendi in Kuala Lumpur as a Client Advisor, delivering exceptional luxury experiences. Full-time role in Malaysia's vibrant capital.
Overview
Fendi, a prestigious brand within the LVMH Group, is renowned for its exceptional craftsmanship and innovative designs in the luxury fashion industry. As an employer, Fendi offers a dynamic and sophisticated work environment, encouraging creativity and excellence in all aspects of its operations.
Role & Responsibilities
- Achieve sales performance targets through upselling, cross-selling, and multiple selling across all product categories.
- Deliver compelling sales ceremonies using effective storytelling and brand knowledge.
- Ensure consistency in achieving KPIs, including sales targets and customer satisfaction metrics.
- Identify customer needs and make insightful recommendations to exceed customer service expectations.
- Utilize CRM tools to nurture and strengthen client relationships.
- Operate inventory management systems for stock transfers, payments, and customer database inputs.
- Perform store duties as assigned and work collaboratively to achieve store operation objectives.
- Maintain inventory accuracy and display merchandise according to company guidelines.
- Ensure a safe and clean store environment with proper visual merchandising.
Qualifications
- Minimum 2 years of experience in the fashion or high-end luxury industry.
- Strong communication skills and good grooming standards.
- Passion for fashion and luxury, with flexibility to work non-traditional hours.
- Operational knowledge in retail management systems is advantageous.
- Strong client development mindset and commitment to providing stellar service.
- Effective time and task management skills.
- Ability to work collaboratively within a team and accept constructive feedback.
Experience
Minimum 3 years of experience in a related field, preferably in the luxury fashion industry.
Culture
Fendi's workplace culture is characterized by an emphasis on creativity, luxury, and innovation. Employees are encouraged to embody the brand's values of excellence and craftsmanship, fostering a collaborative and dynamic environment.