Client Advisor

Overview

FENDI is an Italian maison renowned for its craftsmanship in leather goods, ready-to-wear and accessories. As part of the LVMH group, the brand combines artisanal savoir-faire with global luxury retail operations, offering employees exposure to high standards of client service, product excellence and potential career mobility within a leading luxury conglomerate.

Role & Responsibilities

• Deliver an elevated, brand-led customer journey to recruit and retain clients and to build long-term loyalty.
• Achieve and exceed individual sales targets and KPIs through proactive selling, upselling, cross-selling and multiple-selling across product categories.
• Provide outstanding client service in accordance with company standards, ensuring professionalism and a personalised human touch.
• Develop and maintain customer relationships using CRM tools and clienteling techniques; ensure accurate customer database input.
• Operate retail IT systems correctly for stock transfers, payments and stock enquiries.
• Support day-to-day store operations and contribute to the overall visual and service standards of the boutique.

Qualifications

• Minimum 3 years' experience in fashion or luxury retail sales with a demonstrable track record of meeting sales targets.
• Bachelor's degree or equivalent is preferred.
• Fluent English; additional languages are an advantage.
• Excellent interpersonal and communication skills, with a client-focused mindset.
• Organised, professional, confident and able to work autonomously in a high-pressure retail environment.

Skills

Experience

Minimum three years of experience in fashion or luxury retail sales, with proven success achieving individual sales targets and managing high-value client relationships.

Education

Bachelor's degree or equivalent preferred.

Culture

FENDI blends Italian craftsmanship with global luxury retailing, fostering an environment that values attention to detail, refined client service and creative expression. The boutique culture emphasises personal initiative, high standards of professionalism and opportunities to develop within the LVMH ecosystem.