Field Trainer

Location LondonEnglandUK
Type Full-Time
Seniority Mid-Level
Posted Mar 15, 2026
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Dries Van Noten seeks a Field Trainer in London to deliver retail training and uplift in‑store commercial and clienteling performance.

Overview

Dries Van Noten is a designer-led luxury fashion house renowned for its textile expertise, eclectic prints and refined tailoring. The brand operates internationally from a rooted European design ethos and is part of the Puig group, combining independent creative direction with the global resources of an established luxury house.

Role & Responsibilities

  • Design, deliver and iterate classroom and in‑store training programmes that translate Dries Van Noten product, merchandising and clienteling standards into measurable retail behaviours.
  • Coach boutique and department store teams through one‑to‑one coaching, role‑play and live sales observation to raise conversion, average transaction value and client retention.
  • Onboard new retail hires and create tailored development plans with store managers to close capability gaps and sustain performance improvements.
  • Partner with regional managers, visual merchandising and wholesale teams to align training with collection launches, campaigns and merchandising resets.
  • Measure training impact using retail KPIs, provide timely feedback to leadership and propose interventions to address performance trends.
  • Travel regularly to assigned stores and markets to ensure consistent execution of brand standards and to cultivate frontline ambassador networks.

Qualifications

  • Proven experience in training delivery within luxury or premium retail (typically 3–5+ years), ideally across multi‑store operations.
  • Demonstrable coaching experience with the ability to translate retail theory into on‑floor behaviour change.
  • Strong commercial acumen with a track record of improving sales metrics through learning interventions.
  • Outstanding interpersonal and presentation skills; comfortable engaging audiences of varied seniority.
  • Willingness and ability to travel frequently and work flexible hours to meet store needs.
  • Fluent English; additional European languages a plus (preferred but not required).

Skills

Retail training design and facilitation Coaching and performance management Workshop design and group facilitation Clienteling and luxury selling techniques Visual merchandising standards and floor execution Retail KPI analysis and reporting Presentation skills Effective stakeholder collaboration (store managers, regional teams, visual merchandising)

Experience

Typically 3–5+ years of frontline luxury retail experience with at least 1–2 years in a training, coaching or people development role. Experience running multi‑store rollouts and demonstrating measurable uplift in retail KPIs is expected.

Education

Bachelor’s degree or equivalent professional experience in fashion, business, adult education or a related field.

Culture

Dries Van Noten fosters a design‑driven, artisanal culture that values creativity, craft and refinement. The workplace prioritizes close collaboration between design, retail and commercial teams, offering a hands‑on environment where frontline excellence and personal development are prized.