Sell-Out Supervisor
Puig is hiring a Sell-Out Supervisor in Concepción, Chile. Lead retail teams and drive sell-out performance across Puig's luxury fragrance and lifestyle brands.
Overview
Puig is a global fashion and fragrance house known for stewarding iconic designer and beauty brands. With an international footprint, Puig combines entrepreneurial leadership, creativity and commercial rigour to develop and market premium perfumes, cosmetics and lifestyle products.
Role & Responsibilities
- Own and drive sell-out performance across assigned stores by implementing commercial initiatives and sales campaigns aligned with brand objectives.
- Coach, motivate and develop store teams to elevate customer service, conversion rates and average transaction value; conduct regular coaching and performance reviews.
- Monitor daily and weekly KPIs, deliver actionable analysis and reporting to regional management, and deploy corrective actions to address underperformance.
- Implement and maintain brand visual merchandising standards and in-store promotional executions to maximize product exposure and impulse purchase.
- Manage stock management and replenishment processes in collaboration with inventory and logistics teams to ensure optimal in-store availability.
- Ensure consistent application of clienteling and CRM activities to build long-term customer relationships and drive repeat business.
- Support loss-prevention procedures, compliance with company policies, and uphold brand presentation and service standards.
Qualifications
- Minimum secondary education; tertiary qualification in Business, Retail Management or a related discipline preferred.
- Proven leadership capability with excellent interpersonal and coaching skills.
- Strong commercial acumen and ability to analyse sales data and translate insights into operational actions.
- Professional demeanour and proven ability to deliver exceptional client experience in a premium or luxury retail environment.
- Availability to work retail hours including weekends and peak trading periods; willingness to travel between nearby stores as required.
Skills
Experience
Typically 3+ years of progressive retail experience with at least 1–2 years in a supervisory or team-leader role; prior experience in fragrance, cosmetics or luxury fashion retail is highly advantageous.
Education
High school diploma required; university or vocational qualifications in Business, Retail Management or related fields preferred.
Culture
Puig fosters a brand-driven, entrepreneurial culture that prizes creativity, collaboration and commercial excellence. Employees work in a fast-paced, international environment where talent development and a passion for beauty and fashion are valued.